Frequently Asked Questions
Here you can find frequently asked questions about our products and services.
Web Platform
Our platform is the core of the MINUS150 ecosystem, providing seamless connectivity between devices and our cloud service. It ensures secure, real-time data access and integration, enabling efficient monitoring and management.
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Yes, we use the latest encryption technologies to keep your data and connection secure. Beyond that, our platform is equipped with advanced safeguards that actively monitor and block suspicious activities, like bots and online threats, ensuring the smooth operation of our services. These measures also help us handle high traffic efficiently, so whether it’s during peak times or unexpected surges, your experience remains fast and reliable. All of this works together to provide you with a seamless, secure, and responsive experience every time you visit us.
You sure can. We store up to 5 years of data for every single probe connected to your account. Not only that, our platform is blazing FAST – we’ve worked hard to make BIG DATA move fast. To get technical, we can render a chart with over 1 million datapoints in under 10 milliseconds – that’s 28 years or 10,417 days of data in the blink of an eye!
You bet we do! We offer comprehensive APIs that cover every function of our platform, including one specifically designed for our integration partners. We also understand the need for scalable integrations, which is why we’ve developed a specialised middleware application to make connecting with us fast and effortless. Reach out to discuss integrating with us, and we’ll provide you with our detailed integration documentation.
Guardian
Our wireless cryogenic monitor acts as the gateway to our services, linking the GUARDIAN with DEFENDER probes and our cloud service. Connect up to 10 DEFENDER probes per GUARDIAN, providing real-time alerts and efficient tank management.
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The monitor and probes utilise a custom communication protocol designed to ensure secure and reliable wireless communication. This intelligent protocol can adapt to changing environmental conditions.
Yes! The battery in the GUARDIAN monitor provides a backup period of approximately 3-4 hours of continuous monitoring, though this may vary slightly depending on the number of probes connected to the monitor.
Yes, the monitor connects to our cloud services via Wi-Fi. The setup is guided by a wizard that runs after the initial unboxing.
The monitor is equipped with an OLED touch display that provides real-time information from the probes. While it offers some basic functions, its primary purpose is to deliver local data to users near the tanks. Most settings are configured remotely through the dashboard.
We’ve worked hard to ensure the web platform and products are extremely easy to use. In just a few minutes, you’ll be up and running—simply unbox the monitor, connect it to power with the included USB cable, and scan the QR code on the screen—you’re all set!
Defender
Our wireless cryogenic probe can accurately measure temperatures as low as -200°C for both the tank interior and exterior. It seamlessly integrates with the wireless GUARDIAN system, allowing you to connect up to 10 probes per GUARDIAN unit.
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Yes, we’ve dedicated significant effort to making our probes completely wireless, eliminating the hassle of managing or tripping over cables. The batteries are user-replaceable and can be recharged while in the unit via USB-C. The most impressive aspect is that the probe can operate continuously for 2 to 4 years, depending on the configuration and settings.
The default setup includes a single cryogenic temperature probe designed to monitor the tank’s internal temperature. We’re also working on adding a skin temperature sensor that, when combined with advanced analytics and AI (yes, real AI) on the platform, will help predict early failures.
It’s incredibly simple. Just unpack the probe, install it (instructions are provided via a QR code), and you’re all set. The probes automatically connect to a nearby monitor without any user intervention.